Clinic Policies

Consultation Policy

We are pleased to offer our clients complimentary consultations with our skin care consultants to discuss most laser treatments. The following treatments require a consultation with a physician and will require an up front payment of $150 plus tax for the consultation.

  • Fillers

  • Wrinkle Relaxing Injections

  • Instalift Threads

  • PRP for Skin Rejuvenation, Hair Loss and Joint Pain

  • Skin Lesion Removal

  • Skin Resurfacing

  • Incontilase/Intimilase

  • Double Chin Reduction 

  • Treatment for Migraine or Excessive Sweating

  • Any other treatments determined by the team at White Rock Skin & Laser Clinic

Pre-payment or a deposit may be required for treatment series or single service treatments. 

Cancellation Policy

If you must cancel or reschedule your appointment, we kindly ask for 48 hours notice. Missed appointments will be subject to a No Show charge of $75, payable at your next appointment. Multiple missed appointments may incur the charge of the full value of the missed treatment. 

Return Policy

Unused, unopened products that are resalable may be returned for exchange or refund within two weeks of purchase. Open products cannot be returned or exchanged. Return shipping costs will be the responsibility of the sender.

 

If a product is received damaged or defective, please do not contact the manufacturer, please call the clinic immediately for assistance.

If you are experiencing an adverse reaction to a product, please call 778-545-1925 to talk to one of our team members immediately. 

Refund Policy

Refunds for services rendered will be at the full discretion of White Rock Skin & Laser Clinic. We do not guarantee specific results as each person responds differently to medical treatments. If you have questions about specific results, please call the clinic at your earliest convenience so that we can be assistance.

 

Please always ensure you carefully read the Consent Form provided to you prior to your treatment so you are fully aware of the risks and possible side effects of each treatment. Our physicians and staff are always here to clarify or answer any questions you may have. 

If you require a refund for an unused, pre-paid service, please call the clinic at 778-545-1925 for assistance. 

 

 

Shipping Policy

Please allow 2 to 3 business days to allow for packing. Delivery times may vary due to shipping volumes and cannot be guaranteed. 

All items will be shipped via Canada Post with your choice of regular or Xpresspost shipping. The following shipping charges will apply:

  • Orders over $200 will receive free standard shipping. If you would like to upgrade to Xpresspost shipping for orders over $200, regular Xpresspost shipping rates will apply.

  • Purchases under that amount will have a flat rate charge of $9.95 for standard shipping.

  • Xpresspost 3 day delivery is available for a flat rate of $16.95 for all purchases.

 

No refunds will be issued for the cost of shipping. Return shipping costs are the responsibility of the sender.

We apologize however at this time we can only ship to Canadian addresses. 

Covid 19 Policy

We want our clients and staff to feel confident and safe during their time at the clinic. Please ensure you are up to date with our Covid 19 protocols and be sure to reschedule your appointment if you're feeling under the weather. 

We ask that our clients:​

  • Reschedule your appointment if you have been outside of Canada, have been in contact with anyone with a confirmed case of COVID or if you are experiencing any of the following symptoms: fever, chills, muscle aches, headache, sore throat, fatigue, cough, nasal congestion or any other respiratory symptoms.

  • Please arrive no more than 5-10 minutes early to your appointment. You will be buzzed into the building and escorted to a treatment room. We ask that you do not arrive too early so that we can control the traffic flow.

  • Please do not bring any guests or family members.

  • Please wear a mask and use the provided hand sanitizer on your way in and out.

  • Please arrive ready for treatment or consultation with no makeup on and hair pulled back off the face.

  • Please respect social distancing when possible at the clinic.

Our clinic will:​

  • Increase already strict cleaning protocols between patients.

  • Require staff use of masks and gloves.

  • Require physical social distancing when possible in the clinic.

  • Patients will be escorted to a treatment room where consult, treatment and payment will all take place to reduce movement in the clinic.

  • Patients are buzzed in through the front door of our building.

Privacy Policy

It is policy at White Rock Skin & Laser Clinic to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected, as well as for in-house marketing. Clients are always able to opt out of marketing communications by clicking unsubscribe on newsletters. 

  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We are not responsible for the privacy of information collected by third party websites that are linked or shared by us through our website or social media platforms. 

  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to patients information about our policies and practices relating to the management of personal information.

  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.

 

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. White Rock Skin & Laser Clinic may change this privacy policy from time to time at our sole discretion.

*All policies are subject to change without notice. White Rock Skin & Laser Clinic reserves the

right to amend these policies at any time. Please contact the clinic directly if you have any questions at

info@whiterockskinandlaser.ca or 778-545-1925.